Get help

The support chat

The fastest way to reach us is the support chat.

• On a computer, click the chat bubble in the bottom-right corner of the app or of these docs. You can also choose Get help in the app’s menu.
• In the app on a phone, the bubble is hidden so it doesn’t cover the chat. Open the menu and choose Get help.

An AI assistant answers first, straight away, using these docs. It never pretends to be a person. To reach a person, include the word human in your message. The assistant then hands your conversation to a person on our team, who replies in the same chat. Add any details while you wait: what happened, when, and the exact error. If nobody answers, email support@aderra.ai.

Email

Write to support@aderra.ai. A person reads every message. If the support chat doesn’t open, for example because a browser extension blocks it, Get help opens an email to this address instead.

What to include

The more of this you send, the faster we can fix it:

1. What you were doing. For example: “asking for an image”, “adding a connector”, “running aderra claude”, “opening the Plan page”.
2. What you expected, and what happened instead.
3. The exact error message, copied, or a screenshot. Error messages may already explain it.
4. When it happened, roughly, and your time zone.
5. Where: the app in a browser (which browser, phone or computer), or the terminal (run aderra version).

Don’t send your API key or password. We’ll never ask for them.

Billing problems

If you were charged for something that didn’t work, tell us what it was and roughly when. We’ll fix it or refund it. For a crypto payment, include the time you paid and the plan or pack you bought.

Privacy requests

To see, correct, export or delete your data, email support@aderra.ai from the address on your account. We answer within 30 days. See Privacy.